Refund policy
General Policy
We do not accept returns or exchanges for clothing purchased in good condition.
Refunds or exchanges are only offered for items that arrive damaged or defective.
Our policy is valid for 30 days from the date of purchase. If 30 days have passed, we are unable to offer a refund or exchange.
To be eligible for a return, the item must be unused, in its original condition, and in its original packaging. A receipt or proof of purchase is required.
Please do not send your item back to the manufacturer.
Refunds (If Applicable)
Once we receive and inspect your returned item, we will email you to confirm receipt and to inform you whether your refund has been approved or denied.
If approved, your refund will be processed and applied to your original method of payment within the standard processing timeframe.
Late or Missing Refunds
If you have not received your refund:
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Check your bank account again.
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Contact your credit card company—refunds may take several days to post.
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Contact your bank—processing times may vary.
If you have completed all steps and still haven’t received your refund, please contact us at hello@btrdays.com.
Sale Items
Only full-priced items are eligible for refunds.
Sale items are non-refundable.
Exchanges (If Applicable)
We only replace items that are defective or damaged.
To request an exchange for the same item, email us at hello@btrdays.com and we will provide instructions for returning your item.
Shipping for Returns
Customers are responsible for all return shipping costs.
Shipping fees are non-refundable. If a refund is issued, the cost of return shipping will be deducted from your refund.
Shipping times for exchanged items may vary based on your location.
For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.